Tag Archives: outbound call center

Outbound Is the Weapon of Economic Boom

BPO industry in India is a whopping eleven billion US dollar business and more than three million people work in this sector. A considerable amount of these revenues comes from the IT sector. The BPO industry started in India when AMEX initialized its operations in Gurgaon, Delhi.

With a strong growth expected for the banking industry many banks actually are planning to increase their use of call center services. This is due to the low appetite of capital spending given the uncertainty in business environment and a strong inclination for organizational agility. Many organizations are actually moving towards the mixed economy model involving both in-house and outsourcing facilities.

An Outbound Call Center maintains a follow up for its customers to collect additional information. They sell products or services, ask for donations, and schedule appointments for call backs which are potential customers. It is their responsibility to make the call as successful as possible, without making customers angry or dissatisfied during the conversation. An effective outbound call center hires sales consultants who are knowledgeable of basic sale methods and principles. Due to this requirement, most call center companies hire those agents who have previous working experience, those who have worked in reputed BPOs before. Outbound services earn huge revenue because they strictly work on the fundamentals of customer satisfaction.

In the modern business world, it is not adequate to advertise and expect the market to come by way of an inbound call. Existing customers need to be stroked occasionally to encourage them to be loyal and it is more important to fish new customers to expand the prospects of revenue. Outbound is the core part of any organization’s marketing strategy. It is a way of developing valuable customer base and building a strong trustworthy relationship between the organization and its loyal customers.

The BPO Companies of India provide perfect customer support services

A BPO company has the required office infrastructure and the latest technology to properly handle the back office functions of the outsourced company. Some of these technologies used are ACD, IVR, fax and voice logging etc. and these are implemented for the entire procedure.

A regular BPO process includes back office functions, outbound and inbound processes. In an outbound call center, the employees have to make calls for the promotion of any specific product, which includes lead generation, fixing of appointments, market study and survey process etc. Inbound services entail managing enquiries of the customers, responding to direct mails, customer support, and technical support solutions etc.

A call centre company lessens the operating expenses and enhances the productivity of the company. This aids in preservation of resources that can be beneficially used within the organization. Capital expenditure lessens the fixed asset investments and the resources can be used in core business functions. The services offered by the BPO company are beneficial whenever any necessity of extra resources is felt.

The BPO Services available in India provides different types of technical support services, telemarketing services, customer support, service support and travelling and insurance processing services. With the growing popularity of the BPO companies all over India, these companies are offering round the clock services to their clients. Thus, the BPO companies are beneficial in bettering the relationship of the outsourced company with their customers. The BPO companies in India work along with the best substructure that helps them to deliver their services within a specified time limit.

 

An Overview of the Telemarketing concept

There is lots of myth popular among people about the concept of telemarketing. The reality about telemarketing is utilized by business entities of all sizes. They use it for the introduction of new products and services, ensuring complete client satisfaction, and fixing appointments with quality sales leads.

Nowadays, telemarketing is a direct marketing process which can assure the sale of any product or service. You surely want to increase your customer base and offer them best quality services to maintain a lasting relationship. It is one of the most effective methods of marketing and has been the reason of the success of numerous companies.

Telemarketing Concept

The call centre of Bello Vista Technologies Private Ltd offers B2C telemarketing services and different kinds of BPO services are offered through its inbound and outbound department. The services include lead generation, customer care, telemarketing and website based services.

Offshore telemarketing services offered through the outbound call center is one of the prime services offered by Bello Vista. Our services can help in generating leads, client database and getting new clients. When an offshore organization outsources their web and computer based services to Bello Vista, they derive the benefit of affordable price, and quality service by qualified human resource. We implement telemarketing service to offer different kinds of computer based services to customers from countries like USA, UK and Canada. The services ensure complete customer satisfaction and make them aware of the products and services that we offer. These are the different kinds of BPO services offered.